Dr. Khan products are non-returnable due to usable nature of the product. Returns for products are accepted only if the order is damaged, wrong products are sent or part of an order is missed. In such cases, customer shall inform us within 48 hours of receiving the order with images supporting the proof. 2. Exchange of the products/orders of same or higher value can be exchanged. 1. Exchange product will be dispatched once we receive the product/order. The new product / order will be dispatched within 2-3 working days.
After the request for return or exchange is accepted, A pick up will be generated with our courier partner. In case our reverse pick-up service is not available at your location, you will need to ship the product via any reliable courier partner.
In case, if an order is prepaid, and is not delivered, a refund will be initiated within 3-5 working days.
Refunds will not be initiated if – the product is without invoice, If the batch number, price are not tampered, and if the original packaging of the product is missing.
If a product needs to be returned or exchanged after 48 hours of delivery, it should be couriered back at our warehouse, after which the refund will be initiated within 3-5 days of receiving the product back. Dr. Khan’s botanical pharmaceuticals will not bare the courier charges.
Please ensure that the product has to be unused.
In the case of an exchange, the order will be dispatched within 3-5 days of receiving the product back at our warehouse.
To return/exchange a product, use our easy online returns process by logging in to your account at www.drkhan.co.in. You can also Call our customer care number - +91- 97257 97259 or email us at firstname.lastname@example.org.